Customer service is at the heart of our operations at Happy Back Company, and therefore it is our duty to have an open returns policy with our customers.
Our Happiness Guarantee
We hope you are happy with your purchase. However, if you are not 100% happy with your purchase, you can return the product and get a full refund. You can return a product for up to 90 days from the date you purchased it.
Please note you will be responsible for shipping charges. We strongly recommend that you use a trackable method to mail your return.
Please contact us at firstname.lastname@example.org with your order number before returning any items.
Here are the mailing addresses for returning items:
Rocktomic Labs LLC
2825 Breckinridge Blvd. Ste 170
The Happy Back Company
Bank House, Southwick Square
All our refund and return policies are only valid for products sold directly through us. If you purchased from elsewhere, we reserve the right to decline your return/refund application. However, you may still be able to make your request with the third-party vendor in question. We heavily recommend contacting them if this is the case.
If you purchased a third-party product or service, whether physical or digital, via an ‘affiliate link’ (please visit our affiliate disclaimer for more information) placed on this site, then we have no liability over the purchased item(s). Please contact the vendor in question to pursue a return or refund, or to request clarification on their respective policies.
Our contact email address is email@example.com.
Please do not hesitate to contact us if you have any questions, concerns, or would like to apply for or check your validity for a return and/or refund.