Returns Policy

Customer service is at the heart of our operations at Happy Back Company, and therefore it is our duty to have an open returns policy with our customers.

 

Our Happiness Guarantee

We hope you are happy with your purchase. However, if you are not 100% happy with your purchase, you can return the product and get a full refund. You can return a product for up to 90 days from the date you purchased it.

Please note you will be responsible for shipping charges. We strongly recommend that you use a trackable method to mail your return.

Please contact us at info@happybackcompany.com with your order number before returning any items.

Here are the mailing addresses for returning specific items:

 

POSTURE KITS

The Happy Back Company
Bank House, Southwick Square
Southwick
BN42 4FN
England

 

All our refund and return policies are only valid for products sold directly by us. If you purchased from elsewhere, we reserve the right to decline your return/refund application. However, you may still be able to make your request with the third-party vendor in question. We heavily recommend contacting them if this is the case.

 

If you purchased a third-party product or service, whether physical or digital, via an ‘affiliate link’ (please visit our affiliate disclaimer for more information) placed on this site, then we have no liability over the purchased item(s). Please contact the vendor in question to pursue a return or refund, or to request clarification on their respective policies.

For supplements sold by Time Health, please see own their returns policy and contact them directly if you have any questions about returning a product.

If you purchased a course through Udemy, then please contact Udemy directly with regards to refunds.

 

Our contact email address is info@happybackcompany.com.

Please do not hesitate to contact us if you have any questions, concerns, or would like to apply for or check your validity for a return and/or refund.